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Here are our answers the most asked questions:

 

HOW DOES THE ORDER PROCESS WORK FOR
LISTED CUSTOM STATIONERY?
If you placed an order for custom sationery  we will contact you
for the submission of your details within approximately 24 hours. 
Once you confirm your proof, your order is non-refundable and
will usually ship in about 2–3 weeks. 
 

WILL I SEE A PROOF BEFORE MY ITEMS ARE PRINTED AND MAILED TO ME? 
Of course. Customers ordering any personalized items will typically
receive digital proofs approximately three days from
the final confirmation of wording and design details.
 
CAN I SEE A PRINTED PROOF BEFORE PRINTING MY FULL ORDER?
Digital proofs are provided for free and give a good representation
of the final product, but we understand hard proofs
are sometimes wanted in addition.
Printed proofs of custom orders are available for an additional fee. 
The payment must be made in full for the entire order
before printed proofs can be made.
 

HOW MANY PROOFING ROUNDS WILL I HAVE?
After the first digital proof, you will receive two additional
rounds of edits andalterations, totaling three.
Any proof after that will result in a CHF 10 proofing fee. 
 
WHEN DO I NEED TO MAKE THE PAYMENT?
With the release of your order, you will receive an invoice,
which must be paid in total,
before any work can proceed.
Cancellations are possible until your final proof has been approved.


HOW SOON AFTER I PLACE MY ORDER WILL I RECEIVE MY STATIONERY?
Most orders take about 2-3 weeks after the final proof has been approved.
Orders that include envelope addressing must have submitted guest addresses
before production begins. Orders that include handwritten calligraphy
can take up to 6 - 8 weeks.
 

CAN I RUSH MY ORDER? 
Rush services are available upon request and availability.
If you need your orderrushed, please send us an email with your
requested finish date before placing an order online.
Rush Charges will incur an additional fee on your job's total. 


WILL MY STATIONERY ARRIVE ASSEMBLED? 
The standard shipping method is to group suite pieces and wrap them
in bandagesfor safe shipping.  Wax seals have an adhesive back that
can be easily peeled andapplied.
If you would prefer your suites to be assembled inside their envelopes, 
we arehappy to do so for an assembly fee based on your orders volume.


WHAT IF I NEED TO CANCEL OR RETURN MY PERSONALIZED ORDER? 
Once you have placed your order, work is immediately commenced. 

If you decide to cancel your order before your final proof has been approved,
you may do so. However, we will keep 10% of the job's total
for restocking and applied design time.
No cancellations are possible after your final proof has been approved.

 

I WANT SOMETHING MADE FOR ME THAT IS NOT LISTED IN YOUR SHOP.
HOW MUCH WILL IT COST?
Print methods, quantities, dimensions, paper, and overall design complexity are all
factors to be considered in personal offers.
Every project is different, and for that reason, a consultation is always needed
before we can send you a personal quote.
 

CAN I USE THE PERSONALIZED IMAGES FROM MY ORDER FOR A LOGO OR
ARTWORK ON MY BLOG, WEBSITE, ETC.?
All digital images used during the proofing process are the sole property
and copyright of Lykkefund Paper 
and cannot be used for personal
logo design or reproduction outside of Lykkefund Paper. 
All illustrations are copyright of Lykkefund Paper and may not be reused without
permission. 
If you have any further questions,
please email us hello@lykkefund.ch.